Dear customer, welcome to our online store! Below is our clear and concise return policy:
1. Return Policy:
- If you are unsatisfied or encounter any quality issues with the received product, please contact our customer service team within 7 business days of receiving the product, providing the order number and reason for return. Return requests beyond this period will not be accepted.
- The returned product must remain intact and unused, including the original packaging, tags, accessories, and all accompanying documents. Failure to meet this requirement will result in the rejection of the return request.
- When returning the product, you will be responsible for the return shipping fees. We recommend using a traceable shipping method to ensure the safety and tracking of the return process.
2. Exchange Policy:
- If you receive a product with obvious quality issues, you can contact our customer service team within 7 business days of receiving the product, providing the order number and reason for exchange. Exchange requests beyond this period will not be accepted.
- The exchanged product must remain intact and unused, including the original packaging, tags, accessories, and all accompanying documents. Failure to meet this requirement will result in the rejection of the exchange request.
- If the desired exchange product is out of stock, we will provide a full refund.
3. Refund Policy:
- After the return or exchange request is accepted, we will refund the full amount within 5 business days after receiving and confirming the returned product meets the return requirements. The refund will be issued through the original payment method.
- Please note that if you used a discount coupon, points, or any form of deduction during the initial purchase, these amounts will not be refunded, and only the actual paid amount will be refunded.
Please take the time to read and understand our return policy before making a purchase. If you have any questions or need further assistance and cla